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November 1st through December 14th, the hours of operation are as follows:
Monday-Friday
8:00am-8:00pm EST
Saturday-Sunday
10:00am-4:00pm EST
Note: On December 15th, the hours of operation will be 8 am to 12 pm (EST).

December 16th through October 31st, the hours of operation are as follows:
Monday-Friday
9:00am-7:00pm EST
Saturday
9:00am-2:00pm EST
Sunday
Closed
Note: On January 15th, the hours of operation will be 9 am to 8 pm (EST).
Talk to an agent Talk to a licensed agent (not for technical assistance)
In Western PA:
(833) 585-7331
In Central PA:
(833) 585-7332
In Northeastern PA:
(833) 585-7333
In Southeastern PA:
(855) 837-2812
In Delaware:
(833) 585-7334
In West Virginia:
(833) 585-7335
In Western NY:
(800) 888-5407
In Northeastern NY:
(800) 700-8482
Talk to an agent Visit
Stop by a Highmark Direct Store. To see all 10 locations in Pennsylvania, visit highmarkdirect.com
Member help Member help
Quesions about member benefits, claims or payments? Please call the number on the back of your ID card.