Special Enrollment Period Hours of Operation(Dec 16 - Oct 31)
Monday-Friday
9:00am-7:00pm EST
Saturday
9:00am-2:00PM EST
Sunday
Closed
Open Enrollment Hours of Operation(Nov 1 - Dec 15)
Monday-Friday
8:00am-8:00pm EST
Saturday-Sunday
10:00am-4:00PM EST
Talk to a licensed agent(not for technical assistance)
In Western PA:
(833) 585-7331
In Central PA:
(833) 585-7332
In Northeastern PA:
(833) 585-7333
In Delaware:
(833) 585-7334
In West Virginia:
(833) 585-7335
Visit
Stop by a Highmark Direct Store. To see all 10 locations in Pennsylvania, visit highmarkdirect.com
Member help
Quesions about member benefits, claims or payments? Please call the number on the back of your ID card.
Grab our free guide
"How to enroll in health insurance during Open Enrollment Period"
Need to get insured or change your plans? It’s now easier, for a limited time.
For ACA plans, typically anyone can enroll during “Open Enrollment” which runs Nov 1–Dec 15, and outside of those dates, people need a qualifying “life change” to enroll (such as a birth, marriage, moving cities, etc).
Due to the exceptional circumstances of Covid-19, most states are now allowing anyone* to enroll without a qualifying life change from Feb 15th through May 15th also – they’re calling this a “Covid Special Enrollment Period.”
In these states, the dates are slightly different:
Colorado: Feb 8th – May 15th
Connecticut: Feb 16th – May 15th
Idaho: March 1 – March 31
Massachusetts: Feb 15th – May 23rd
Minnesota: Feb 16th – May 17th
New York: Feb 15th – March 31st
Vermont: Feb 16th – May 14th (phone only, not online)
For all other states, the “Covid Special Enrollment Period” is active from Feb 15th through May 15th.
* Several states are only allowing uninsured people to enroll without a qualifying life change:
California, Colorado, Connecticut, Idaho, Maryland, Minnesota, Nevada, Rhode Island, Vermont, and Washington DC.